Blog

  • Home
  • News
  • So What Could Recruiters Do Better?
You Are Here:

So What Could Recruiters Do Better?

Posted on | Posted in News

What can Recruitment Agencies do better? The Survey results.

Here at Wote St Employment Bureau we understand that Recruitment Agencies often have a bad reputation for placing people just for the commission.  So we thought we’d take the bull by the horns and ask our Client database exactly what they thought.

 

Risky we know, but how else can we learn if not from mistakes and listening to our customers?

 

We thought we would start with a bold question:-

What do you find most annoying thing about our industry?

The constant sales calls 0%
They don’t deliver what they promise 0%
They don’t understand my business requirements 33.3%
They don’t offer value for money 33.3%
They just download CVs from job boards and charge me for the pleasure 33.3%

 

The surprising part about this question, was that no-one sited the cold calling. However, it is shocking that so many companies feel that Recruiters just don’t understand the requirements of their Clients.

 

 

How do you use recruitment services?

As a contingency plan – mainly temporary workers 33.3%
To recruit permanent members of staff 66.7%
To gain from their expertise in the staffing market 0%
To outsource our recruiting 0%
We don’t use them 0%

 

This shows that companies tend to only use Recruiters for recruiting – this may sound daft, but we do have a range of other skills that can be utilised – often for free.  Maybe, Clients and Recruiters need to understand each other a little more.

 

 

If you use temporary workers, what is the most important quality in a temporary worker?

Flexibility 0%
Punctuality 0%
Ability to do the required task 100%
Able to follow instruction 0%
Positive attitude 0%

 

The unanimous           vote for “Ability to do the required task” shows that Clients aren’t looking for a willingness to attempt the job in temporary workers, but people who can hit the floor running and get on with the task at hand.

 

When using a recruitment service for permanent placements, which is the deciding factor?

Price 33%
Breadth of candidate pool 0%
Understanding of your recruitment requirements 66.7%
Dealing with someone you like 0%

 

Price is obviously a consideration in these economic circumstances, but Recruiters really do need to understand the Client’s requirements and expectations.

 

 

Temp to Perm is a scenario where you are able to offer a temporary worker a permanent position providing certain conditions are met. How do you view this service?

It allows you to “try before you buy” 20%
It sorts out any problems before they become a permanent member of staff 40%
People don’t commit as they think it’s only a temporary job 20%
It’s too expensive – you feel like you pay twice 0%
We have never used a service like this 20%

 

It’s reassuring to know that people view this service as a valuable way of ensuring that new members of staff fit well with their teams and can prove that they are able to do the job before committing to a permanent contract.  What is a little worrying is the 20% of Clients who feel temporary workers don’t give as much commitment.

 

 

Conclusion

 

We think it’s fair to say that Recruiters definitely need to make sure they not only understand their Clients’ requirements, but that the Client feels that the understanding is there.  We need to fine tune our listening skills and communicate back what has been understood and that it has been interpreted correctly. 

 

So maybe we need to talk more to each other.  The first question shows that sales calls aren’t  as annoying as we may think they are and if they offer an insight or value, why should they be?  Most recipients used Agencies for permanent recruitment, therefore, there should be time to build a communicative relationship, to fine tune expectations and the understanding of these.  Ultimately, we all just want to be understood.

0

Leave a Reply

Your email address will not be published. Required fields are marked *

Latest Posts
19 Oct 2018

Time’s up on discrimination: top tips for becoming a more inclusive employer

Unless you’ve been living on Mars, you’ll be aware that gender bias is a hot topic right now. Equality in the workplace is under greater scrutiny than ever before, industry-wide. The spotlight is shining on businesses to change how they recognise gender and to improve opportunities – for everybody. Implicit gender bias within the recruitment[…..]

Latest Posts
05 Oct 2018

Taking action on mental health and wellbeing in the workplace

October 10th, 2018 marks World Mental Health Day, providing another opportunity for all of us to tackle the stigma around mental health at work; opening the discussion around what more can be done to make mental health and wellbeing a higher priority for employers of full-time and part-time jobs in Basingstoke. The theme of this[…..]

Latest Posts
24 Sep 2018

New research shows that 40% of employers believe office perks reduce employee stress

Wellbeing in the workplace is regularly making the news headlines. More and more smart employers recruiting for jobs in Basingstoke are asking us how they can create a healthier office space that will attract top talent to their business – and help retain valued employees. More than just a pay check In our previous blog[…..]

Latest Posts
24 Sep 2018

Want to know the secret to retaining staff?

So, you’ve found the ideal people to work for your company, provided ongoing training, awarded pay increases and bonuses, improved your benefits…yet still they keep moving on. Sound all too familiar? You’re not alone. With unemployment is at a record low, many employers across the UK are trying harder than ever to hold on to[…..]

Latest Posts
29 Aug 2018

You never know where a temp job might take your career

Sixteen years ago, I was doing a temping job as a receptionist when the owner of the agency approached me to see if I fancied a go at recruitment. Always open to opportunity, I said yes.  Here we are 16 years later and I’m the Operations Director at Wote Street People.  Now, I could tell[…..]